Peak Amp customer engagements should have defined business and technical contacts and a documented escalation path. Active customer engagements should have clear business and technical contacts, documented escalation paths, and agreed support expectations. Questions about platform access, data, outputs, and customer workflows. Coordination around approved data access, exports, APIs, and source-system changes. Commercial, procurement, pilot, expansion, and account questions. Add the final support email address and contracted response commitments before publishing this as a customer support policy. No. Your building automation system continues to monitor and control the building. Peak Amp uses available data from building systems as part of a broader operational picture. No. Your CMMS remains the system for managing work orders and maintenance activity. Peak Amp can use maintenance history and help create clearer priorities for the people and systems managing the work. Not necessarily. Peak Amp starts with the data already available. Additional sensing may be useful where important equipment lacks enough information, but the platform is not built around requiring Peak Amp hardware. That is a core reason for a vendor-neutral intelligence layer. Available connection methods vary by system, site, permissions, and data quality, so integration is evaluated during discovery. Peak Amp can begin by assessing what is available and where the gaps are. Incomplete data may limit specific analyses, but it does not automatically prevent a useful pilot. Peak Amp is positioned as an intelligence and decision-support layer, not the building control system. Peak Amp is designed to use maintenance and work-order context. The exact connection method depends on the platform and available APIs, exports, or approved data access. The goal is to show what changed, why it deserves attention, the supporting evidence, and a recommended next step so the facility team can decide and act. No. Predictive maintenance can be one outcome. The broader goal is to help teams prioritize operational risk, maintenance, repair, and planning decisions across buildings and portfolios. Yes. A focused building or small group of assets can be a practical way to validate available data, workflows, and value before expanding.A clear path when your team needs help.
A direct path when your team needs help.
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Common questions about Peak Amp.
Does Peak Amp replace our BAS or BMS?
Is Peak Amp another CMMS?
Do we need new sensors?
What if we have multiple building automation vendors?
What if our data is incomplete?
Does Peak Amp control equipment?
Can Peak Amp work with our maintenance platform?
What happens when Peak Amp identifies an issue?
Is this only predictive maintenance?
Can we start with one building?
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