Support

A clear path when your team needs help.

Peak Amp customer engagements should have defined business and technical contacts and a documented escalation path.


Support

A direct path when your team needs help.

Active customer engagements should have clear business and technical contacts, documented escalation paths, and agreed support expectations.

Product support

Questions about platform access, data, outputs, and customer workflows.

Integration support

Coordination around approved data access, exports, APIs, and source-system changes.

Business support

Commercial, procurement, pilot, expansion, and account questions.

Add the final support email address and contracted response commitments before publishing this as a customer support policy.


FAQ

Common questions about Peak Amp.

Does Peak Amp replace our BAS or BMS?

No. Your building automation system continues to monitor and control the building. Peak Amp uses available data from building systems as part of a broader operational picture.

Is Peak Amp another CMMS?

No. Your CMMS remains the system for managing work orders and maintenance activity. Peak Amp can use maintenance history and help create clearer priorities for the people and systems managing the work.

Do we need new sensors?

Not necessarily. Peak Amp starts with the data already available. Additional sensing may be useful where important equipment lacks enough information, but the platform is not built around requiring Peak Amp hardware.

What if we have multiple building automation vendors?

That is a core reason for a vendor-neutral intelligence layer. Available connection methods vary by system, site, permissions, and data quality, so integration is evaluated during discovery.

What if our data is incomplete?

Peak Amp can begin by assessing what is available and where the gaps are. Incomplete data may limit specific analyses, but it does not automatically prevent a useful pilot.

Does Peak Amp control equipment?

Peak Amp is positioned as an intelligence and decision-support layer, not the building control system.

Can Peak Amp work with our maintenance platform?

Peak Amp is designed to use maintenance and work-order context. The exact connection method depends on the platform and available APIs, exports, or approved data access.

What happens when Peak Amp identifies an issue?

The goal is to show what changed, why it deserves attention, the supporting evidence, and a recommended next step so the facility team can decide and act.

Is this only predictive maintenance?

No. Predictive maintenance can be one outcome. The broader goal is to help teams prioritize operational risk, maintenance, repair, and planning decisions across buildings and portfolios.

Can we start with one building?

Yes. A focused building or small group of assets can be a practical way to validate available data, workflows, and value before expanding.


Need help?

Contact the Peak Amp team for product, integration, or account support.

Contact Support